Frequently Asked Questions
Find quick answers to common questions about our courses and platform.
How long do I have access to a course?↓
Unless noted otherwise, you receive lifetime access, including future updates. If a course is ever discontinued, we provide a downloadable version or alternative access window.
Do you issue certificates?↓
Yes. Upon completing required modules and assessments, you can download a verified certificate with your name and timestamp.
What is your refund policy?↓
We offer a 14-day refund window for courses under 50% completion. If you need help deciding, contact us and we will help you evaluate fit before purchase.
Which LMS do you recommend?↓
We remain platform-agnostic. Our guidance shows trade-offs between hosted platforms and self-managed stacks, so you can pick what aligns with your governance, budget, and technical comfort.
How do you address accessibility?↓
All courses include WCAG-aligned checklists, captioning workflows, keyboard-friendly lesson patterns, and color contrast guidance to reduce cognitive load.
How often are courses updated?↓
We revise core courses at least twice a year and push smaller updates continuously when standards or platforms change.
What support do I get?↓
You receive discussion access, office hour schedules, and implementation notes. Select courses include cohort-based chat for peer feedback.
Do you offer team licenses?↓
Yes. We provide team seats with progress tracking and admin controls. Contact us for quotes based on your team size and goals.
How is pricing determined?↓
Pricing reflects course depth, instructor time, and included templates. Some courses offer pay-what-supports-you scholarships for educators serving under-resourced communities.